Here are the directions to adjust the heat threshold settings: Depending on the temperature inside and outside your home, changing the heat threshold settings may allow your heat to turn on when it wasn’t before. Whenever you manually adjust your ecobee to a different temperature that’s not the scheduled set point, your ecobee will go into a “hold." There are four possible reasons why an Ecobee thermostat isn’t turning on the heat when it’s supposed to: Not sure if the heat is on? Sometimes it is actually a defunct product and if the company is willing to own up to it and take good care of the customer as Ecobee did, then they wind up getting a good review like this. Select Preferences. I have 6 ecobee thermostats and 14 remote sensors. I’ve also read online in the past, before I bought mine, that a few people were having issues with their Ecobee’s getting hot and revealing the temperature as more sweltering than the real temperature. I tried resetting the Ecobee completely to no avail. (Note: when doing my humidifier work, I never touched the Ecobee wiring). Then select HVAC. New target temperature for climate device (commonly referred to as a setpoint). The first screen you’ll see when the Ecobee boots up is a confirmation of the wiring diagram. For example, last night before going to bed, the thermostat temperature reading was at 67. Specifically, Ecobee 3’s which almost made me think twice about the brand. Now that you know the potential causes of Ecobee not turning on the heat, you will want to know how to troubleshoot this problem. Seems like just the fan is running, because i can feel air coming from the vents, but no heat. This site is owned and operated by Time Off Club, LLC. This site also participates in other affiliate programs and is compensated for referring traffic and business to these companies. For example, last night before going to bed, the thermostat temperature reading was at 67. Use in conjunction with Barry’s Ecobee Suit version 1.4.0: Back on the main screen, configure the set … You can setup email alerts for: HVAC Maintenance (receive service reminders every X amount of months) The question you now have to answer is whether this is a problem you can easily fix yourself or a problem better left to a professional heating systems technician. Not only is having the weather info accessible on the Ecobee efficient for your heating and cooling, but you can also see how the outside temperature affects the usage of your HVAC system. Almost more than what I can handle for projects in this 2700 square foot house. After having worked as a smart home security installer, he now reviews smart home products and discusses topics related to the Internet of Things. If you have a heat pump with auxiliary heating, … We followed the troubleshooting in the manual and even reset the thermostat twice to original factory settings. Next, you’ll get asked if you have any extra accessories connected to your HVAC system, like a dehumidifier or ventilator. Compressor Minimum Outdoor Temperature ‒ Sets the minimum outdoor temperature below which the compressor will not run. CONTROL FROM ANYWHERE, ANYTIME Customers can easily control temperature and settings from anywhere with an Apple Watch, Android, or iOS device. Press Menu on the main screen. So I decided to call Ecobee support back and ask them what steps we needed to take? You can also go to the Ecobee website, and log in to look at your “home iq”. Press Heating Cooling Alerts (Enables email alerts). Even though they don’t put out a lot of heat in to the house, and they run for long periods of time, they are still quite efficient. Select the Comfort Setting you wish to customize. Adjusting these heat settings can only be done on the Ecobee thermostat interface. They were all purchased together. While ecobee did not warn us that it was heating when it should have been cooling nor did it warn us that it wasn’t able to meet the desired temperature, it does offer some level of reporting and alerting to keep you on your toes. The fan may stay on to help cool down the furnace, but it will not send heat throughout your house until it has cooled down to a safe temperature. Yesterday, it stopped heating to 68 and just stays at 66. The only solution that works is resetting the furnace breaker. How can I troubleshoot? Touch Enable or Disable. In other words, the factory set the outside temperature at which the auxiliary heat should come on and it’s higher than you want it to be. I'm not sure when your next temp change is scheduled, but mine would begin cooling an hour or so before I set it to. Why is my ecobee rebooting? Other reasons that the heat may not be turning on are specific thermostat settings or a furnace problem. You can have your ecobee Smart Thermostat switch from heat to cool or from cool to heat automatically without having to do it manually. The most common causes of your furnace not turning on or not heating are: 1. Designed by Elegant Themes | Powered by WordPress, Best Customer Service For Smart Thermostats, How To Use Alexa As A Personal Alert System For Seniors. To Configure Temperature Correction. Kevin Noyes is the founder of this website and a smart home tech enthusiast fascinated by the power of connected devices. How can I troubleshoot? Well, after I picked my jaw up off the floor I hung up the phone. The ecobee SmartThermostat with Voice Control may be the most expensive thermostat on the list, but you will understand… (Note: when doing my humidifier work, I never touched the Ecobee wiring). We established that it happened right before my wife went to take my daughter to school that morning. No Rush.”. This happens most often when it is cold – less than 30 degrees. During the course of this recent buying spree, my wife and I purchased not one, not two, but four Ecobee 3 Lite Thermostats. To Set Thermostat to Auto Mode. Adjust to the desired … As an example, you can set the mode to heat when the temperature is below 60, set the mode to auto when the temperature is between 65 and 80, and set the mode to cool when the temperature is above 85. At home temp is set to 68. When the outside temp dips again and need the heater, it doesn't turn on. Remember, this was Monday and they were shipping it to my house in New Hampshire from Toronto, Canada. Changing the heat set point can be done on the thermostat interface or in the app. For example, lowering the heat differential temperature will cause your heater to turn on sooner. The switching to "Off" then back to "Heat" doesn't work all the time. Maybe, maybe not, but it was definitely worth the money in my opinion just to get that kind of customer support on the back end. The ecobee monitors heating and cooling systems, and alerts customers if it senses something is wrong. Default value is 35⁰F/1.7⁰C. Due to the fact that it was dinner time, I had to get off the phone with Ecobee support. I double checked wiring and it is all as I left it. The brand new Ecobee thermostat was somehow set to 81 degrees and climbing with no end in sight even though it was still set to 70 degrees. To set up Heating or Cooling Smart Recovery on your thermostat, follow the steps below. I'm having that looked at), when i jump the temp up those 2 degrees, it seems to kick the warning since the delta between the read temperature (~65) and the new set temp (70) is greater than the 3 degree threshold. Default value is 35⁰F/1.7⁰C. Use in conjunction with Barry’s Ecobee Suit version 1.4.0: An overheated furnace can cause a fire, so furnaces have an automatic shut-down trigger for safety. Once you set the temperature, your place stays at that temperature. I tried resetting the Ecobee completely to no avail. Do not use if hvac_mode is heat_cool. This may seem obvious, but the first thing you should do if Ecobee isn’t turning on the heat is to check the heat set point. The Nest Thermostat allows you to view its usage history as well, but it’s not nearly as in depth as the Ecobee’s usage history reports. I asked, “don’t you need your broken one back first”? I’m simply amazed by Ecobee’s customer service and generally speaking the quality of the product is amazing. Your home heater has a sensor that can tell if the heater is getting too hot. In her hurry, she didn’t notice that the thermostat (which normally is set to 70 degrees by schedule during that part of the day) had somehow cranked itself up a few degrees above the normal temperature and was still climbing. target_temp_high: yes: The highest temperature that the climate device will allow. Set it to Until next activity and you're done! Tap Comfort Settings. ecobee room sensors are an additional accessory that you can pair with your ecobee smart thermostat which allows the thermostat to know the temperature of different rooms in your house. Heating and Cooling Ranges Your ecobee Smart Thermostat can be set to only allow specific heating and cooling temperature ranges. Designed by Elegant Themes | Powered by WordPress, How to Transfer your Ecobee to a New Owner. For forced air that's a good idea as it save energy; for hydronic but especially underfloor radiant heating, it's better to set it to the temp … I immediately contacted Ecobee technical support and told them what was going on. Look for the orange flame icon on the thermostat display. After eating I almost called them back to continue the process. Look for the orange flame icon on the thermostat display. Troubleshooting accessory installations; I’m getting heat when calling for air conditioning. This may seem obvious, but the first thing you should do if Ecobee isn’t turning on the heat is to check the heat set point. My furnace won’t turn on! I work from home and pretty much work in my basement a large part of the day. On the thermostat: Select Main Menu > Settings > Preferences; Select Heating Smart Recovery or Cooling Smart Recovery. CONTROL FROM ANYWHERE, ANYTIME Customers can easily control temperature and settings from anywhere with an Apple Watch, Android, or iOS device. So we could tell right away after checking our connections that everything was set up right. A setback is just the word for when you drop the temperature setting on your thermostat, often during sleeping hours or during the day when you're not home. What Is The Best WIFI Sprinkler Controller? Check the Heat Set Point. No power to your furnace: Check the furnace breaker switch at the main breaker panel. If your Ecobee smart thermostat isn’t turning on your heater, your heat set point, or desired temperature, may be the same or lower than the current temperature in your home. I have gone nuts recently buying new smart home products including smart home Ecobee thermostats. How can I troubleshoot? Dec 12, 2020 | Smart Thermostats, Troubleshooting. Do not use if hvac_mode is heat_cool. A setback is just the word for when you drop the temperature setting on your thermostat, often during sleeping hours or during the day when you're not home. If you install the newer Ecobee Plus skill, you can say a whole lot of commands to Alexa in order to control your Ecobee thermostat, whereas the plain Ecobee Alexa skill only lets you set the temperature and find out what the temperature is (or what the thermostat is set to). For example, if your Heat set point is 72⁰F, the ecobee will wait until the temperature in your home drops below 71.5⁰F before engaging your heat. Follow these steps to change the fan control: Main Menu > Settings > Installation Settings > Equipment > Furnace > Fan Control in Heat Mode > HVAC. I have 6 ecobee thermostats and 14 remote sensors. Some users have reported that switching their fan control from the thermostat to the furnace has worked for them when their heat wouldn’t turn on. When I have the heat on, the Ecobee indicates that the "running equipment" is the fan AND heat (even though the heat is not on). Our trip to Disney was planned for the coming weekend and it was a Monday. If I use the ecobee mobile app or website, I notice that the thermostat (specifically the thermostat) will read 70 and then a few seconds later it will read 65. If I use the ecobee mobile app or website, I notice that the thermostat (specifically the thermostat) will read 70 and then a few seconds later it will read 65. Look for the orange flame icon on the thermostat display. … To set up Heating or Cooling Smart Recovery on your thermostat, follow the steps below. A smart thermostat ($96 at Amazon) can be a real asset to your home, allowing you to not only manage temperature settings remotely, but also potentially lower your heating and cooling costs. That means they basically over-nighted it so that it would be here in time for us to go on vacation with the comfort of being able to see what the temperature was at our house. Having some distance between thresholds like this should prevent mode ping-pong. Here’s a way around that, though, which lets you pick which sensor to use and when to use it. So, if it is very cold outside and your heat pump does not reach temperature set on your thermostat, you might have to raise your thermostat a few degrees to maintain it. My wife got up and took our daughter to school. Now, if it isn’t extremely cold out (above 35 degrees), and your heat pump does not reach temperature set on your thermostat, this could indicate a … For example, when you’re home, your ecobee thermostat can turn the heating on if the temperature falls below 70F and turn the cooling on if the temperature rises above 78F. Go to System. Tap on “Yes” if it’s correct. Your EMS Si auxiliary heat has been called to run when the outdoor temperature exceeds the programmed set point. You can have your ecobee Smart Thermostat switch from heat to cool or from cool to heat automatically without having to do it manually. Go to System. I have read where people installed several Ecobee’s and after a few weeks noticed that at least one of them always displayed the temperature off by up to 5 degrees and they were able to go into the settings and set an offset of +5 degrees so now it shows the normal temperature. Try switching the breaker for the furnace power to see if that restores power. Go to Settings. Next, you’ll get asked if you have any extra accessories connected to your HVAC system, like a dehumidifier or ventilator. If you have a heat pump with auxiliary heating, … Not sure if the heat is on? New target temperature for climate device (commonly referred to as a setpoint). Clean the furnace’s blower fan and evaporator coil every year. This prevents someone from accidentally selecting an absurdly high or low temperature value when manually adjusting the thermostat. I received the new one inbox on Thursday! The heat point on the thermostat is set lower than the temperature in the house. My furnace won’t turn on! So, if it is very cold outside and your heat pump does not reach temperature set on your thermostat, you might have to raise your thermostat a few degrees to … Same issue today. Check to make sure the vents are clear; there shouldn’t be anything directly in front of them. Over the last couple of weeks I noticed that three of them are having an issue with temperature. Does Chamberlain MyQ Work With Alexa? Select Smart Recover Heat Mode or Smart Recovery Cool Mode. The first screen you’ll see when the Ecobee boots up is a confirmation of the wiring diagram. Avoid running your heater for long periods during the winter. If your Ecobee was recently installed, it’s possible that the settings haven’t been changed from the factory pre-sets. If the temperature inside the furnace reaches an unsafe level, the furnace may turn off. Why Does Google Home Randomly Talk And Sing By Itself. The only two times I go upstairs to do much of anything I am not near any of the thermostats and wouldn’t think to check them. They were all purchased together. 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